|API RANK| by Escape.tech

Benchmark and ranking of 5138+ public APIs by Escape.tech

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Beyond just being a customer service platform, Zendesk is also a place where
you can go to learn about your customers and engage with them in a way
that’s more meaningful, personal, and productive. One of the ways Zendesk
enables companies to draw out customer insights is through our NPS surveys.

NPS is essentially a metric that measures customer loyalty with your brand.
Through a one-question survey that asks “How likely are you to recommend
Acme Company to someone you know?”, you can measure customer sentiment and
gather valuable feedback about your company, products, and service.

While you can send NPS surveys within the Zendesk web interface, you can
also tap into our API to automatically send these surveys based off of an
event that occurs in your product or service. For example, many retailers
often choose to send an NPS survey to a customer after an order has been
fulfilled in order to capture a customer’s feedback about his or her entire
experience with t



The security score of an API is computed as the number of OWASP top 10 vulnerabilities detected in the API.

  • OWASP issues detected: API7:2023


The performance score is derived from the median response time of the API, sometimes referred as p50. The median is the value separating the higher half from the lower half of a data sample, here the response times of the API.

  • The median response time of the API is 282 ms .

Get p50 under 220 ms to get a 4/5 score.


The reliability score is derived from the number of inconsistent server responses, either server errors or non-conforming return values.

  • Self compliance: response objects matched the declared response types.
  • Server errors: the server did not return any 5xx error.


The design score reflects the quality of the specification file (usually named openapi.json or swagger.json). Having a high-quality specification file (with up-to-date types and examples) help developers understand the API and tools produce relevant documentation.

  • Respects OpenAPI 2.0 schema specification.
  • Contains comments and summaries.
  • Contains examples.
  • Does not contain duplicated objects.

Popularity 5/5

The popularity score is computed from the number of references to the API found on the internet. Have your API used by many developers to get a higher score!

Last scanned: 5/16/2023